Returns & refunds.

A short overview. The full rules are in our Refund Policy.

Changed your mind?

Unpaid orders can be cancelled at any time — just contact us with your order number. For delivered orders, EU consumers generally have 14 days to withdraw from an online purchase.

Something wrong?

If an item is faulty, damaged or not what you ordered, contact us with your order number and a short description. Your statutory rights apply.

Refunds

Refunds go back to the original payment method in EUR, normally within 14 days of a valid withdrawal under EU rules.

Questions, answered

Good to know before you go.

Everything about ordering, payment, shipping and returns at Nortent AS. Still curious? Get in touch.

Can I place an order?

Yes. Add items to your bag and go to checkout. Your order is saved with server-checked prices and you get an order number and a printable receipt. Online payment isn’t connected yet, so nothing is charged at checkout — we contact you to arrange payment first.

Do I need an account?

No. Nortent AS is guest-only. Your wishlist and bag are saved in your browser, and each order has its own private receipt link.

Which currency will I pay in?

Euros (EUR). You can view prices in USD, GBP, PLN or Norwegian kroner (NOK) using daily European Central Bank reference rates, but these are for orientation only.

How much is shipping and how long does it take?

Spain only. Standard Delivery — €4.90, estimated 3–6 business days; free on product subtotals of €75 or more before discounts. Express Delivery — €9.90, estimated 1–3 business days; always €9.90. Delivery times are estimates, not guaranteed dates.

Is my item reserved when I order?

No. Placing an order doesn’t reserve stock. If something is no longer available, we’ll tell you and you won’t pay for it.

Can I cancel or return an order?

Unpaid orders can be cancelled any time by contacting us with your order number. For delivered orders, EU consumers generally have 14 days to withdraw. See the Refund Policy for details.

Are the product photos real?

Product photographs come from explicit product mappings or merchant-supplied sources. Colour and version may differ where noted on the product page. Activity photographs are shown separately, never substituted for a missing product photograph.

Do you store my card details?

No. We never ask for or store card numbers on this site.

What data do you keep about me?

Only what’s needed for your order: email, name and delivery address, plus the items ordered. See the Privacy Policy for your rights.

Do you use tracking cookies?

No. We only store your wishlist, bag, currency and cookie choice in your browser. See the Cookie Policy.